Darzplay Privacy Policy — Your Data Always Secure

Welcome to Darzplay's Privacy Policy. We believe that every user's personal data belongs to them, and protecting it is our highest responsibility. As a trusted online gaming and betting platform, Darzplay treats your privacy with the utmost importance. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and how securely your data is stored.

This Privacy Policy has been written in plain, straightforward English with users in Bangladesh in mind, so that everyone can be fully aware of their rights and protections.

Various types of information are collected when you create an account and use our services on Darzplay. A detailed breakdown is provided below:

Identity Information

• Full name & date of birth
• Email address & mobile number
• Current & Permanent Address
• National ID or passport number (for KYC verification)

Financial Information

• BKash, Nagad, or Rocket number
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information

• IP address & device type
• Browser & operating system information
• Log of time spent and activity on the platform
• Cookie & Session Data

Gaming-Related Information

• Game History & Betting Records
• Win & Loss Statistics
• Preferred games and platform usage patterns

Darzplay uses the data it collects only for specific purposes. We never process your information beyond what is necessary.

If you no longer wish to receive promotional messages, you can unsubscribe at any time from your account settings.

Darzplay never sells your personal information to third parties for commercial purposes. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processor: The necessary information is shared to process transactions via bKash, Nagad, and Rocket.
• Game Provider: Necessary data is shared with trusted game providers for Live Casino and fish games.
• Legal authorities: Information may be disclosed in response to a valid order from a court or government authority.
• Security Partners: Limited data may be shared with trusted security partners for fraud detection and prevention.

Darzplay uses cookies on its website to help improve your browsing experience. Cookies are small data files stored in your browser.

Essential Cookies

These cookies are essential for the website to function correctly. They cover login sessions, security tokens, and language preferences. They cannot be disabled.

Analytical Cookies

These cookies help us understand how many users visit each page and for how long. This helps us improve our service. You can disable them if you prefer.

Marketing Cookies

These cookies are used to show you relevant offers based on your preferences. They are entirely optional and can be disabled at any time.

Darzplay does not retain your data longer than necessary. Below are the retention periods for different types of information:

• Account information: For the duration of account activity and 5 years after closure.
• Transaction records: Up to 7 years, as required by law.
• KYC documents: Retained for up to 5 years after verification.
• Gaming Log: Up to 2 years.
• Cookie data: At the end of the session or up to 1 year.
• Support conversations: 2 years after resolution.

Once the defined retention period expires, data is securely deleted or anonymized.

Under Darzplay's Privacy Policy, you have the following rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You have the right to receive your data in a readily readable format.
• Right to object: You can object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw consent at any time for data processed on the basis of consent.

Darzplay has implemented multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two separate verification methods are used to confirm your identity when accessing your account.
• Firewall & DDoS Protection: Robust firewalls protect against unauthorized access and cyber attacks.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Incident Response Plan: An incident response plan is in place to ensure a prompt reaction to any security breach.

Darzplay is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian believes their child has created an account, they can notify us immediately.

Darzplay may revise or update this Privacy Policy as needed. When changes are made, we take the following steps:

• A notice will be sent to your registered email at least 15 days before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised.
• For significant changes, a notification will be displayed when you log in to the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions are kept in our archive and can be made available upon request.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our dedicated Privacy Team.

• An initial response is provided within 72 hours of receiving a request.
• Complex matters are resolved within a maximum of 30 days.
• If you are not satisfied with how a complaint is resolved, independent mediation is available.

To find out more, visit our Terms and Conditions and Responsible Gaming Also see this page.